Privacy Policy

We may collect personal information that you choose to provide, including:

• Your name, phone number, email address, and other contact details
• Information included in appointment requests, consultation requests, contact forms, emails, or phone calls
• Information related to your enquiry, treatment interests, skincare concerns, or requested services
• Technical information generated through use of our website, such as browser type, device information, IP address, pages viewed, and referring website

Please do not submit highly sensitive personal or medical information through a general website contact form unless specifically requested through an appropriate process.

We may use personal information to:

• Respond to your questions and service enquiries
• Arrange, confirm, or manage appointments and consultations
• Provide customer service and appointment-related communication
• Maintain business records
• Improve our website, services, and visitor experience
• Meet legal, regulatory, or professional obligations
• Send promotional or informational communications where you have provided consent or where otherwise permitted by law

By providing personal information to Nuevo Skin Lab, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy or otherwise communicated to you at the time of collection.

You may withdraw consent at any time, subject to legal, regulatory, contractual, or operational requirements. Withdrawing consent may affect our ability to provide certain services, appointment support, or communications.

Our website may use cookies or similar technologies to support website functionality, understand website activity, and improve user experience.

You may adjust your browser settings to refuse or remove cookies. Please note that doing so may affect certain website functions.

Nuevo Skin Lab does not sell personal information.

We may share personal information where reasonably necessary to operate our business, provide requested services, manage appointments, support website functionality, or comply with legal and professional obligations.

We may also disclose information where required or permitted by law.

Nuevo Skin Lab uses reasonable safeguards intended to protect personal information against unauthorized access, use, disclosure, loss, or misuse.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

You may request access to personal information held by Nuevo Skin Lab or request correction of information that is inaccurate or incomplete, subject to applicable legal requirements.

To make a request, please contact us using the details below.

Our website may include links to third-party websites or platforms. Nuevo Skin Lab is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of third-party services before providing personal information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the bottom of this page.

For questions about this Privacy Policy or our handling of personal information, please contact:

Nuevo Skin Lab
Phone: 604-973-2428
Email: reception@nuevoskinlab.com
Address: 131 West 1st Street, North Vancouver, BC V7M 1B1

Last Updated: June 26, 2026